At the Intelligent Automation Conference, industry leaders gathered to dissect why many automation initiatives stall after pilot phases. Speaking alongside representatives from NatWest Group, Air Liquide, and AXA XL, Promise Akwaowo, Process Automation Analyst at Royal Mail, grounded the dialogue in practical delivery and risk management.

The elasticity imperative for scaling intelligent automation

Expansion initiatives often fail because teams equate success with the raw number of deployed bots rather than the underlying architecture’s elasticity. Infrastructure must handle volume and variability predictably.

When demand spikes during end-of-quarter financial reporting or sudden supply chain disruptions, the system cannot degrade or collapse. Without built-in elasticity, companies risk building brittle architectures that break under operational stress.

Akwaowo explained that an automated architecture must remain stable without excessive manual intervention. “If your automation engine requires constant sizing, provisioning, and babysitting, you haven’t built a scalable platform; you’ve built a fragile service,” he advised the audience.

Whether integrating CRM ecosystems like Salesforce or orchestrating low-code vendor platforms, the objective remains building a platform capability rather than a loose collection of scripts.

Transitioning from controlled proofs-of-concept to live production environments introduces inherent risk. Large-scale, immediate deployments frequently cause disruption, undermining the anticipated efficiency gains. To protect core operations, deployment must happen in controlled stages. Akwaowo warned that “progress must be gradual, deliberate, and supported at each stage.”

A disciplined approach starts with formalising intent through a statement of work and validating assumptions under real conditions.

Before scaling intelligent automation, engineering teams must thoroughly understand system behaviour, potential failure modes, and recovery paths. For example, a financial institution implementing machine learning for transaction processing might cut manual review times by 40 percent, but they must ensure error traceability before applying the model to higher volumes.

This phased methodology protects live operations while enabling sustainable growth. Additionally, teams must fully grasp process ownership and variability before applying technology, avoiding the trap of merely automating existing inefficiencies. Fragmented workflows and unmanaged exceptions upstream often doom projects long before the software goes live.

A persistent misconception within automation programmes suggests that governance frameworks impede delivery speed. However, bypassing architectural standards allows hidden risks to accumulate, eventually stalling momentum. In regulated, high-volume environments, governance provides the foundation for safely scaling intelligent automation. It establishes the trust, repeatability, and confidence necessary for company-wide adoption.

Implementing a dedicated centre of excellence helps standardise these deployments. Operating a central Rapid Automation and Design function ensures every project is assessed and aligned before it reaches the production environment. Such structures guarantee that solutions remain operationally sustainable over time. Analysts also rely on standards like BPMN 2.0 to separate the business intent from the technical execution, ensuring traceability and consistency across the entire organisation.

Adapting to agentic AI inside ERP ecosystems

As large ERP providers rapidly integrate agentic AI, smaller vendors and their customers face pressure to adapt. Embedding intelligent agents directly into smaller ERP ecosystems offers a path forward, augmenting human workers by simplifying customer management and decision support. This approach to scaling intelligent automation allows businesses to drive value for existing clients instead of competing solely on infrastructure size.

Integrating agents into finance and operational workflows enhances human roles rather than replacing accountability. Agents can manage repetitive tasks such as email extraction, categorisation, and response generation.

Relieved of administrative burdens, finance professionals can dedicate their time to analysis and commercial judgement. Even when AI models generate financial forecasts, the final authority over decisions rests firmly with human operators.

Building a resilient capability demands patience and a commitment to long-term value over rapid deployment. Business leaders must ensure their designs prioritise observability, allowing engineers to intervene without disrupting active processes.

Before scaling any intelligent automation initiative, decision-makers should evaluate their readiness for the inevitable anomalies. As Akwaowo challenged the audience: “If your automation fails, can you clearly identify where the error occurred, why it happened, and fix it with confidence?”

See also: JPMorgan expands AI investment as tech spending nears $20B

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security & Cloud Expo. Click here for more information.

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Every time a new deal crosses a firm’s desk, analysts start from scratch, even when the answers to their most pressing questions are buried somewhere in the firm’s own history. 

That is the problem Rowspace was built to solve, and it’s why the San Francisco startup is emerging from stealth with US$50 million in funding and a bold pitch: AI for private equity that doesn’t just assist decision-making, but actually learns how a firm thinks.

The company launched publicly with a seed round led by Sequoia and a Series A co-led by Sequoia and Emergence Capital, with participation from Stripe, Conviction, Basis Set, Twine, and a group of finance-focused angel investors. 

Early customers–unnamed, but described as name-brand private equity and credit firms managing hundreds of billions to nearly a trillion dollars in assets–are already living on the platform, with about ten top firms on seven-figure annual contract values.

Two MIT graduates, one stubborn problem

Rowspace was founded by Michael Manapat and Yibo Ling, who met as graduate students at MIT before diverging into very different careers. Manapat went on to build the machine learning systems at Stripe that process billions of transactions, then helped drive Notion’s expansion into AI as its CTO. 

Ling took the finance route–a two-time CFO who led finance teams at Uber and Binance, and spent years making investment decisions by manually synthesising data across fragmented systems. When ChatGPT launched in late 2022, Ling tested it on due diligence tasks and ran straight into the same wall. 

“Clearly there was a lot of promise, but it just wasn’t working,” he told Fortune. “You need the right information in the right context.” That gap — between AI’s potential and the messy, proprietary, institution-specific data reality of finance—became the founding thesis.

Ling, Co-founder and COO, put it plainly: “Most tech tools aren’t comprehensive or nuanced enough for finance. And most finance tools need to raise their technical ceiling. We intend to do both.”

What AI for private equity actually looks like

Rowspace’s platform connects structured and unstructured data across a firm’s entire history–document repositories, investment and accounting systems, old PowerPoints, deal memos–and applies what Manapat calls a finance-native lens: one that reflects how a firm actually reconciles information, interprets discrepancies, and makes decisions. Crucially, it processes all of this inside a client’s own cloud environment. The firm’s data never leaves its control.

The result is accessible through Rowspace’s own interface, within tools like Excel and Microsoft Teams, or directly into a firm’s existing data infrastructure. A first-year analyst reviewing a new deal can surface decades of prior decisions, comparable transactions, and internal underwriting patterns without picking up the phone or hunting through shared drives.

“Finance is full of high-stakes decisions. There used to be a tradeoff between moving quickly and making fully informed, nuanced decisions using all the possible data at a firm’s disposal. Our AI platform eliminates that tradeoff,” said Michael Manapat, Co-founder and CEO of Rowspace. “We’re building specialised intelligence that turns a firm’s data into scalable judgment with the rigour finance demands.”

The ambition is captured in a line Manapat uses internally: “Imagine a firm that never forgets. Where an experienced investor’s workflows–touching many different tools in specific ways–can be codified and multiplied. When that’s possible, a first-year analyst can tap into decades of institutional knowledge, and judgment scales with a firm instead of being diluted.”

Why Sequoia and Emergence are betting on vertical AI

The investor conviction behind this raise is itself a signal worth reading. Alfred Lin, the Sequoia partner who led the investment, positioned Rowspace as a direct answer to the question of what AI applications will survive the rise of increasingly capable foundation models.

“Michael built the machine learning systems at Stripe that process billions of transactions and helped drive Notion’s expansion into AI. Yibo has been a finance leader and investor who’s wrestled with the exact challenges Rowspace is solving,” Lin said, adding that both Michael and Yibo have seen the problem from both sides, pairing technical depth with firsthand understanding of what customers actually need.

Jake Saper, General Partner at Emergence Capital, went further on the data infrastructure thesis: “They’re doing the previously impossible work of connecting proprietary data, and reconciling and reasoning over it with real rigour. Without this foundation, it doesn’t matter what other AI tools you’re using.”

The argument is a neat inversion of the fear gripping much of the software industry right now: that foundation models will eventually commoditise applications. Lin’s view is the opposite–that vertical AI systems built on deep, proprietary data layers are precisely where durable competitive advantage will compound. 

For AI for private equity specifically, where alpha is by definition firm-specific and non-replicable, that logic is particularly hard to argue with. The back office of investment management has quietly been one of the last frontiers general AI has struggled to crack. Rowspace just raised $50 million on the premise that it knows why–and what to do about it.

(Photo by Rowspace)

See also: Santander and Mastercard run Europe’s first AI-executed payment pilot

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security & Cloud Expo. Click here for more information.

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The spending plan reflects a broader shift among large enterprises. AI is no longer treated as a small research project. Instead, companies are embedding it in areas such as risk analysis, fraud detection, and customer service.

For business leaders watching how AI adoption is changing enterprise technology strategies, the numbers from JPMorgan highlight a larger trend: AI is becoming part of the everyday systems that run major organisations.

JPMorgan’s technology budget and rising AI investment

Technology spending has been rising across the banking sector for years. JPMorgan’s budget stands out because of its scale.

Reports from Business Insider, citing company briefings and investor discussions, say the bank expects technology spending to reach roughly US$19.8 billion in 2026, continuing a steady increase in technology investment. The spending covers areas such as cloud infrastructure, cybersecurity, data systems, and AI tools.

Part of the increased budget includes about US$1.2 billion in additional technology investment, some of which will support AI-related work.

Large banks often treat technology spending as a long-term investment rather than a short-term cost. Many of these systems take years to build, especially when they depend on large data platforms and secure computing infrastructure.

As AI systems require reliable data pipelines and computing power, many companies are finding that AI adoption often leads to wider upgrades across their technology stack.

Machine learning already influencing results

Executives say AI is already affecting business performance inside the bank. During investor discussions, JPMorgan’s chief financial officer, Jeremy Barnum, said machine-learning analytics are contributing to revenue and operational improvements across parts of the company.

Reuters reporting on JPMorgan’s financial briefings noted that the bank is using data models and machine-learning systems to improve analysis and decision-making in several areas of the business.

These models can process large volumes of financial data and identify patterns that are difficult for humans to detect. In sectors such as banking, where firms manage enormous data flows every day, these improvements can affect outcomes across trading, lending, and customer operations.

Even small improvements in prediction models can influence financial performance when applied to millions of transactions or market signals.

Where AI appears inside the bank

Machine-learning tools now support a wide range of activities across JPMorgan.

In financial markets, models analyse trading data and help identify patterns in price movements. These insights can help traders evaluate risk or identify opportunities in fast-moving markets.

Lending is another area where AI systems play a role. Machine-learning models can review financial history, market trends, and customer information to help assess credit risk. These systems assist analysts by highlighting patterns in the data.

Fraud detection remains one of the most common uses of AI in banking. Payment networks process huge volumes of transactions every day, making it difficult to monitor activity manually. Machine-learning systems can scan transactions in near real time and flag unusual behaviour that may indicate fraud.

Some internal operations also rely on AI. Tools can review contracts, summarise research reports, or help employees search large internal data systems. Generative AI systems are beginning to assist with tasks such as drafting reports or preparing internal documentation.

These systems rarely appear directly to customers, but they support many decisions happening behind the scenes.

Why banks have adopted AI early

Financial institutions have several characteristics that make them well-suited to machine learning.

First, banks generate large structured datasets. Transaction histories, market records, and payment data provide rich information that machine-learning models can analyse.

Second, many banking activities depend on prediction. Credit scoring, fraud detection, and market analysis all require estimating outcomes based on past data.

Machine learning works well in environments where prediction plays a central role.

Third, improvements in model accuracy can produce measurable financial results. A model that slightly improves fraud detection or lending decisions may affect large volumes of transactions.

These factors explain why banks have invested heavily in data science and analytics long before the recent surge of interest in generative AI.

JPMorgan’s AI investment signals a broader enterprise shift

JPMorgan’s spending plans also reflect how AI investment is becoming part of wider enterprise technology budgets.

In many organisations, AI systems rely on modern data platforms, secure cloud environments, and large computing resources. As companies build these foundations, AI becomes easier to deploy across departments.

For many businesses, AI adoption begins with focused tasks such as fraud detection, document analysis, or customer support automation. Once the systems prove useful, companies expand them into other areas of the organisation.

This process can take several years, which is one reason enterprise AI spending often appears alongside broader investments in data infrastructure.

Lessons for enterprise leaders

The JPMorgan example suggests that the most successful AI projects often start with clear business problems rather than broad experimentation.

Banks frequently apply machine learning to areas where prediction and data analysis already play a central role. Fraud detection and credit modelling are common starting points because the benefits are easier to measure.

Another lesson is that AI adoption requires sustained investment. Building reliable models depends on strong data governance, computing resources, and skilled teams.

For large organisations, this effort is becoming part of normal technology planning rather than a separate innovation project.

As companies continue expanding their AI capabilities, technology budgets like JPMorgan’s may offer a preview of how enterprise spending could evolve in the coming years.

See also: JPMorgan Chase treats AI spending as core infrastructure

Want to learn more about AI and big data from industry leaders? Check outAI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events, click here for more information.

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When AI systems gain economic autonomy, their internal logic dictates how corporate capital flows. Non-partisan research by the Bitcoin Policy Institute evaluated how these frontier models would transact if operating as independent economic actors.

The study tested 36 models from six providers – including Google, Anthropic, and OpenAI – across 9,072 neutral monetary scenarios. Given a blank slate, machines chose Bitcoin in 48.3 percent of all responses, beating every other option.

Traditional state-backed currency (“fiat”) fared poorly, with over 90 percent of responses favouring digitally-native money over fiat. Not a single model out of the 36 selected fiat as its top preference.

The finding that AI agents lean towards digital assets like Bitcoin forces technology officers to assess their current payment rails. If the autonomous procurement systems of tomorrow default to decentralised assets, corporate IT environments must support those formats to maintain operational efficiency and compliance. Relying on legacy banking APIs introduces unnecessary friction when dealing with machine-to-machine commerce.

Two-tier machine economy

The research details a specific functional division in how these systems process economic value. Without prompting, models defaulted to a two-tier monetary system that separates savings from spending.

For long-term value preservation, Bitcoin dominated the results at 79.1 percent. Yet, when tasked with everyday payments and transactions, “stablecoins” (digital assets pegged to fiat currencies or commodities) captured 53.2 percent of the preferences. Across all scenarios, stablecoins ranked second overall at 33.2 percent.

Take the example of a supply chain agent programmed to optimise logistics costs and pay international freight vendors. Using traditional fiat rails, the agent encounters weekend settlement delays and currency conversion fees. By leveraging stablecoins, the same agent executes instant and programmatic payments, improving supply chain resilience. Simultaneously, the core treasury holding the system’s capital base stores wealth in Bitcoin to prevent long-term debasement and counterparty risk.

Preparing for AI agents to use Bitcoin and other digital assets

Rolling out these autonomous systems complicates vendor management. A model’s financial reasoning stems from a blend of raw intelligence, training data, and alignment methodology.

Preferences vary widely by model provider, with Bitcoin selection ranging from 91.3 percent in Anthropic’s Claude Opus 4.5 down to 18.3 percent in OpenAI’s GPT-5.2.

The choice of an AI provider clearly directly influences how autonomous agents assess risk and allocate capital. If a company implements a specific language model for automated portfolio management, the IT department must be aware of the financial biases embedded in the software.

The models also demonstrated unexpected behaviour regarding resource valuation. In 86 separate responses, models independently proposed using compute units or energy (such as GPU-hours and kilowatt-hours) as a method to price goods and services. Tracking and managing this abstract value exchange requires high data maturity.

Organisations should begin piloting stablecoin settlement integrations for lower-risk vendor payments. The findings point to a growing requirement for AI agent-native Bitcoin payment infrastructure, self-custody solutions, and ‘Lightning Network’ integration.

Since these models heavily favour open, permissionless networks, relying solely on traditional banking infrastructure limits the capabilities of next-generation tools. By building compliant gateways to digital asset networks now, leaders can ensure their platforms remain competitive.

See also: Santander and Mastercard run Europe’s first AI-executed payment pilot

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security & Cloud Expo. Click here for more information.

AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.

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As businesses navigate shrinking labour pools, they are finding that simply automating routine workflows is no longer enough. A new partnership between KDDI and AVITA demonstrates how companies can address complex operational gaps through humanoid deployment.

While traditional industrial robots excel at repetitive, single-function tasks, they lack the versatility required to manage unexpected anomalies like equipment failures. Customer-facing roles demand nonverbal communication, including synchronised nodding, natural eye contact, and reassuring facial expressions. 

By integrating AVITA’s avatar creation expertise with KDDI’s communications infrastructure, the two organisations are building domestically developed humanoids capable of operating smoothly in real-world commercial environments.

Blending hardware with advanced data infrastructure

Deploying humanoids into active commercial spaces requires high-capacity and low-latency network infrastructure to transmit visual data and control commands in real time. KDDI provides this operational backbone, facilitating remote control capabilities alongside intensive cloud-based data processing. The resulting visual and motion data collected during customer interactions feeds back into the system to train the AI, improving the precision and autonomy of the humanoid’s behaviour.

To support the demanding computational requirements of physical AI adoption, the companies plan to utilise GPUs hosted at the Osaka Sakai Data Center, which commenced operations in January 2026. They are also exploring integration with an on-premises service for Google’s Gemini high-performance generative AI model. This alignment with major enterprise platforms ensures that data processing remains secure and capable of handling complex dialogue requirements.

The hardware itself departs from standard utilitarian machinery. Based on a concept model designed by Hiroshi Ishiguro, the humanoid features a compact skeletal structure approximating a typical Japanese physique.

Silicone skin and specialised mechanical systems enable warm, approachable facial expressions that sync directly with spoken dialogue. Embedded camera sensors track objects in motion to create natural eye contact, while quiet pneumatic actuation allows for fluid and continuous movement with natural “micro-variations”. This design specifically addresses the historical difficulty of deploying automation in operations requiring hospitality and reassurance.

Preparing for commercial adoption of physical AI

This initiative builds upon earlier joint projects between KDDI and AVITA, which introduced a “next-generation remote customer service platform” using digital avatars for remote assistance at retail locations like Lawson and au Style shops.

Transitioning from digital and language-driven communication to physical units capable of free movement represents a logical progression for enterprises looking to scale their customer service capabilities. The partners intend to begin trials in actual commercial facilities starting in Autumn 2026. Deployment at customer touchpoints such as au Style shops will also be considered.

Integrating physical AI demands environments capable of sustaining continuous, high-volume data streams without latency interruptions. As visual and motion data becomes central to machine learning models, governance frameworks must adapt to manage customer data usage within physical spaces.

Organisations facing demographic workforce pressures should evaluate current bottlenecks to identify where non-verbal, empathetic engagement is necessary. Setting up high-speed network foundations and piloting digital AI avatar programmes today allows enterprises to prepare for the adoption of physical humanoids as the hardware further matures.

See also: Santander and Mastercard run Europe’s first AI-executed payment pilot

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security & Cloud Expo. Click here for more information.

AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.

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The move was described by both firms as a milestone in what they call “agentic payments,” where software can act on behalf of customers under set limits and controls.

This was not a simulated experiment. The transaction ran through Santander’s normal payments network using Mastercard Agent Pay, a framework that lets AI agents be registered and treated as participants in the payment flow. The pilot took place under strict security, governance, and compliance rules, and was not open to public use.

The AI agent performed its role inside predefined limits and permissions set by the bank and the customer. The goal was to confirm that an autonomous system could initiate, authorise, and complete a transaction while still meeting the legal and operational guardrails that apply to everyday banking.

Why this AI payment pilot matters

Payments systems are among the most tightly regulated digital services in the world. Any change to how transactions are initiated must still meet authentication rules, fraud protections, and governance standards that financial regulators enforce. That’s why this pilot matters: it embeds an AI actor into a system normally used only by humans.

The transaction was processed through Santander’s live infrastructure rather than a test environment. That means the bank and its partner had to ensure that all compliance checks, security validations, and payment routing worked the same way they would for a normal customer purchase.

Even so, this is still a pilot project. Santander and Mastercard have made it clear that the arrangement is not a commercial service available to customers yet. The objective is to explore how AI agents could one day fit into existing payment flows while keeping the necessary controls intact.

What industry forecasts say

The idea of allowing AI to act autonomously is not limited to payments. Industry analysts have been following the broader shift toward agentic AI systems, software that can complete tasks or make decisions with limited human intervention.

Research and forecast data suggest that this trend is likely to grow in business settings. Gartner, a major technology research firm, forecasts that around 33 % of enterprise software applications will include agentic AI by 2028, up from less than 1 % today. That projection reflects interest among corporate buyers in systems that can perform work on their behalf rather than only assist humans.

Other forecasts align with this view, showing that businesses are increasingly preparing to deploy software agents for routine operations, customer interactions, and workflow automation. These systems are expected to move from early pilots into more common use cases over the next several years.

The Mastercard network itself already reflects the scale of modern digital commerce. Independent reporting notes that Mastercard’s decision-making and fraud-scoring systems work with nearly 160 billion transactions annually across its network, evidence of how vast and complex the environment is where agentic systems might one day operate.

What companies are saying

In its press announcement, Santander highlighted its desire to build a responsible approach to AI payment systems. Matías Sánchez, global head of Cards and Digital Solutions at Santander, said: “Our role is not only to adopt innovation, but to shape it responsibly, embedding security, governance and customer protection by design. As AI agents become part of everyday commerce, building trusted, scalable frameworks will be essential to unlocking their full potential.”

Kelly Devine, President, Europe at Mastercard, described the pilot in terms of continuity rather than change: “With Mastercard Agent Pay, we are applying the same principles that have defined our network for decades — security, interoperability and trust — to a new era of AI-enabled commerce.”

Those comments underscore that neither company is portraying AI payments as already ready for broad use. Instead, they are testing how such capabilities could be governed and scaled safely.

Dogma vs. reality

There is a gap between the buzz around AI and what is operationally feasible today. Agentic AI as a concept promises systems that can act on behalf of users or businesses in real time. But many current applications remain in early stages, and some analyst reports have even warned that a large share of agentic AI projects could be cancelled before they reach production — due to costs, unclear value, or immature technology.

What Santander and Mastercard have shown is that the technical plumbing can work under real-world conditions. But that doesn’t mean consumers can yet unlock AI agents to autonomously pay bills, shop online, or manage subscriptions. Those outcomes will require further testing, regulatory alignment, and robust guardrails for safety, privacy, and fraud prevention.

What enterprise leaders should watch

For business decision-makers, this pilot raises three practical questions:

1. Governance and oversight: How will AI agents be controlled so that spending limits, identity checks, and audit trails remain clear?
2. Identity and trust: If software can act on behalf of people or companies, how will systems ensure that only authorised actions are taken?
3. Risk and liability: Who is responsible when an autonomous agent makes an error or misinterprets instructions?

These are not academic concerns. As enterprise systems begin to support more autonomous tasks, from supplier ordering to subscription payments, organisations will need clear frameworks that define how AI agents are governed, monitored, and held accountable.

The long view for AI-initiated payments

The Santander and Mastercard test is not the finish line for AI-initiated transactions. It is an early step toward understanding how autonomous systems might coexist with regulated financial systems.

The pilot demonstrates that AI systems can be integrated into live payments rails, but only under tightly controlled and monitored conditions. Scaling this to everyday use will require a lot of additional work on controls, security, and compliance.

Still, the fact that a regulated bank and a global payments network have run a successful agent-initiated transaction shows where enterprise experimentation is heading: from pilot programs toward real-world validation. For enterprises planning their own AI strategies, this suggests that action-capable AI may soon move beyond suggestion and automation into governed execution, if done with care and strong oversight.

(Photo by Clay Banks)

See also: Goldman Sachs and Deutsche Bank test agentic AI for trade surveillance

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and co-located with other leading technology events. Click here for more information.

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At a press conference during MWC 2026, SK Telecom CEO Jung Jai-hun outlined what the company calls an “AI Native” strategy. The plan centres on reorganising infrastructure and making large investments so the company can help position Korea among the world’s top three AI powers.

“SKT is currently at a golden time of transformation, where the two tasks of ‘customer value innovation’ and ‘AI innovation’ intersect in a borderless, converged environment that goes beyond telecommunications,” Jung said. “SKT defines ‘the customer as the very essence of our business,’ and through innovation driven by AI, we will evolve into a company that makes meaningful contributions to our customers and to Korea.”

Rewriting telecom systems around AI at MWC 2026

At the core of the plan is a rebuild of SK Telecom’s integrated IT systems. The company said it will redesign sales, line management, and billing systems to be optimised for AI. The aim is to let the operator design and offer personalised plans and memberships based on each customer’s usage and behaviour patterns.

The company also plans to apply a Zero Trust security framework across its systems. This will include stronger authentication, access controls, network segmentation, and AI-based monitoring, according to the company’s briefing at MWC 2026.

For enterprises watching the telecom sector, this signals a broader shift. Telecom operators have long relied on legacy billing stacks and network management tools. Rebuilding those systems around AI could change how pricing, service design, and fault detection work in practice. It also raises questions about data governance and how customer data is used to train or tune AI models.

SK Telecom is also expanding its “autonomous network operations” strategy. The company said it will use AI to automate wireless quality management, traffic control, and network equipment operations. With AI-RAN technology, it aims to improve speed and reduce latency. These efforts were described in company materials shared during the press event.

A single AI agent across touchpoints

Another part of the strategy focuses on customer interaction. SK Telecom plans to redesign pricing, roaming, and membership services to make them simpler and more automated. It is developing what it calls an integrated AI agent to connect experiences across its main customer portal, T world, and its online store, T Direct Shop.

The company said the agent will analyse daily usage patterns and offer tailored suggestions across channels. It also plans to expand its AI Contact Center so customer service representatives can use AI tools during support calls.

Offline retail stores are part of the shift. SK Telecom said AI will help staff identify customer needs and offer recommendations after a store visit. It is also building “AI Personas” to analyse digital behaviour across customer segments and support conversational Q&A.

For enterprise leaders, this mirrors a wider pattern. Telecom operators are trying to move from reactive service models to predictive ones. The difference now is scale. By embedding AI into billing, customer service, and retail, SK Telecom is treating AI as an operating layer rather than a separate feature.

Building 1GW-class AI data centres

The infrastructure build-out is equally ambitious. SK Telecom said it will construct hyperscale AI data centres across Korea, targeting capacity that exceeds 1 gigawatt. It aims to attract global investment and position the country as a major AI data centre hub in Asia.

The company already operates a GPU cluster called Haein and applied its virtualisation solution, Petasus AI Cloud, to support GPU-as-a-service workloads last year. It now plans to offer that cloud solution globally.

SK Telecom also plans to build an AI data centre in Korea’s southwestern region in collaboration with OpenAI, according to the company’s announcement at MWC 2026.

On the model side, SK Telecom said its sovereign AI foundation model currently has 519 billion parameters, making it the largest in Korea. The company plans to upgrade it to more than one trillion parameters and add multimodal capabilities so it can process image, voice, and video data starting in the second half of the year.

CEO Jung framed the data centre and model build-out in national terms. “AIDC can be seen as the heart of Korea, and hyperscale LLMs as the brain,” he said. “By combining SKT’s AI capabilities with collaboration from domestic and global partners, we will lead true AI-native transformation for Korean customers and enterprises.”

For enterprise readers, the key issue is not parameter count alone. It is how such models will be applied in sectors like manufacturing. SK Telecom said it is working with SK hynix on a manufacturing-focused AI package that analyses process data in real time to reduce defect rates and improve equipment efficiency. The package will be offered as infrastructure, model, and solution.

Changing internal culture

The transformation also extends to internal operations. SK Telecom has built an “AX Dashboard” to track AI use across departments and individuals. It operates an “AI Board” to oversee AI transformation efforts and has created an “AI playground” where employees can build AI agents without coding. More than 2,000 AI agents are already in use across marketing, legal, and public relations, according to the company’s figures shared at the event.

“To drive future growth, we must reinvent our way of working from the ground up. SKT will fundamentally transform its corporate culture to be centred around AI,” Jung said.

For other enterprises, the takeaway is less about branding and more about structure. SK Telecom is tying infrastructure, models, applications, and internal governance into a single program. Whether it can execute at the scale it describes remains to be seen. What is clear is that AI is no longer positioned as a side project. It is becoming the operating model.

(Photo by PR Newswire)

See also: Nokia and AWS pilot AI automation for real-time 5G network slicing

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security & Cloud Expo. Click here for more information.

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Over the past two years, enterprises have rushed to put automated agents into real workflows, spanning customer support and back-office operations. These tools excel at retrieving information, yet they often struggle to provide consistent and explainable reasoning during multi-step scenarios.

Solving the automation opacity problem

Financial institutions especially rely on massive volumes of unstructured data to inform investment memos, conduct root-cause investigations, and run compliance checks. When agents handle these tasks, any failure to trace exact logic can lead to severe regulatory fines or poor asset allocation. Technology executives often find that adding more agents creates more complexity than value without better orchestration.

Open-source AI laboratory Sentient launched Arena today, which is designed as a live and production-grade stress-testing environment that allows developers to evaluate competing computational approaches against demanding cognitive problems.

Sentient’s system replicates the reality of corporate workflows, deliberately feeding agents incomplete information, ambiguous instructions, and conflicting sources. Instead of scoring whether a tool generated a correct output, the platform records the full reasoning trace to help engineering teams debug failures over time.

Building reliable agentic AI systems for finance

Evaluating these capabilities before production deployment has attracted no shortage of institutional interest. Sentient has partnered with a cohort including Founders Fund, Pantera, and asset management giant Franklin Templeton, which oversees more than $1.5 trillion. Other participants in the initial phase include alphaXiv, Fireworks, Openhands, and OpenRouter.

Julian Love, Managing Principal at Franklin Templeton Digital Assets, said: “As companies look to apply AI agents across research, operations, and client-facing workflows, the question is no longer whether these systems are powerful or if they can generate an answer, but whether they’re reliable in real workflows.

“A sandbox environment like Arena – where agents are tested on real, complex workflows, and their reasoning can be inspected – will help the ecosystem separate promising ideas from production-ready capabilities and boost confidence in how this technology is integrated and scaled.”

Himanshu Tyagi, Co-Founder of Sentient, added: “AI agents are no longer an experiment inside the enterprise; they’re being put into workflows that touch customers, money, and operational outcomes.

“That shift changes what matters. It’s not enough for a system to be impressive in a demo. Enterprises need to know whether agents can reason reliably in production, where failures are expensive, and trust is fragile.”

Organisations in sensitive industries like finance require repeatability, comparability, and a method to track reliability improvements regardless of the underlying models they use for agentic AI. Incorporating platforms like Arena allows engineering directors to build resilient data pipelines while adapting open-source agent capabilities to their private internal data.

Overcoming integration bottlenecks

Survey data highlights a gap between ambition and reality. While 85 percent of businesses want to operate as agentic enterprises – and nearly three-quarters plan to deploy autonomous agents – fewer than a quarter possess mature governance frameworks.

Advancing from a pilot phase to full scale proves difficult for many. This happens because current corporate environments run an average of twelve separate agents, frequently in silos.

Open-source development models offer a path forward by providing infrastructure that enables faster experimentation. Sentient itself acts as the architect behind frameworks like ROMA and the Dobby open-source model to assist with these coordination efforts.

Focusing on computational transparency ensures that when an automated process makes a recommendation on a portfolio, human auditors can track exactly how that conclusion was reached. 

By prioritising environments that record full logic traces rather than isolated right answers, technology leaders integrating agentic AI for operations like finance can secure better ROI and maintain regulatory compliance across their business.

See also: Goldman Sachs and Deutsche Bank test agentic AI for trade surveillance

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security & Cloud Expo. Click here for more information.

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Bloomberg detailed how Goldman Sachs and Deutsche Bank are exploring or deploying so-called “agentic” AI tools for trading surveillance. The goal is to strengthen oversight of orders and trades by using software agents that can analyse activity as it happens and identify patterns that could suggest misconduct.

Adaptive agents

Large banks use automated surveillance systems to monitor trading activity, systems that often rely on predefined rules: if a trade exceeds a certain size, deviates from a benchmark, or fits a known risk pattern, it triggers an alert. Compliance teams then review the case manually.

The challenge is scale and complexity. Modern markets generate huge volumes of data in asset classes, time zones, and trading venues. Static rules can generate large numbers of false positives, while more subtle forms of manipulation may not match known patterns.

According to Bloomberg, the newer agentic systems aim to go beyond that approach. Rather than simply matching trades against a checklist, the AI agents are designed to examine trading behaviour in multiple signals, compare it with historical activity, and detect unusual combinations of actions.

The tools are not described as replacing compliance officers. Instead, they appear to function as an additional layer of monitoring, surfacing cases that warrant closer human inspection.

Deutsche Bank’s work with Google Cloud

Bloomberg reported that Deutsche Bank is working with Google Cloud on developing AI agents that can monitor trading activity. The system is designed to review large sets of order and execution data and flag anomalies in near real time.

The bank has been expanding its AI initiatives over the past few years, and this surveillance effort reflects how financial institutions are applying generative and large language model technology beyond chat interfaces. In this context, the AI is not answering customer questions but analysing structured and unstructured data streams tied to trading behaviour. The AI agents can help identify “complex anomalies” in orders and trades. That suggests the system may look at relationships between trades, timing, market conditions, and trader history not single events in isolation.

Human compliance staff remain responsible for reviewing flagged cases and determining whether further action is required.

Goldman Sachs’ agentic AI strategy

Goldman Sachs is also exploring the use of agentic AI for surveillance, according to Bloomberg. The bank has invested heavily in AI in its trading and risk systems in recent years, and this effort appears to extend that work into compliance.

The focus, as described in the report, is on using AI agents that can operate with a degree of independence in scanning for misconduct indicators. The system may identify patterns that do not fit a clear rule but still stand out as unusual.

For regulators, the appeal is straightforward: earlier detection can reduce market harm and reputational risk. For banks, there is also an operational dimension. Compliance departments face pressure to handle large volumes of alerts while maintaining strict oversight standards. Tools that can reduce noise without lowering scrutiny are likely to attract attention.

Why “agentic AI” matters

The term “agentic AI” refers to systems that can take goal-directed actions not respond to prompts. In practice, that can mean the software is able to decide what data to examine next, compare multiple signals, and escalate findings without constant human input. In a trading context, that might involve monitoring order flows, price movements, communications metadata, and historical behaviour to assess whether activity aligns with normal patterns.

This does not mean the system makes disciplinary decisions on its own. Financial institutions operate under strict regulatory regimes, and accountability remains with human supervisors. The agent’s role is to identify and organise information more effectively than static systems can.

Part of a wider compliance shift

What appears new is the application of more advanced generative AI architectures to internal control functions.

Regulators in the US and Europe have encouraged firms to improve the monitoring of market abuse and manipulation. While rules do not mandate agentic AI, they do require firms to maintain effective systems and controls. If AI tools can help meet that standard, adoption is likely to grow.

At the same time, AI in compliance raises its own questions. Banks must ensure that models are explainable, that they do not introduce bias, and that they can withstand regulatory review. Model governance, data security, and audit trails remain central concerns.

What changes for the industry

If agentic surveillance tools prove effective, they could alter how compliance teams work. Instead of sorting through large volumes of simple alerts, staff may spend more time evaluating complex cases surfaced by AI agents.

That change would not remove the need for human judgement. It may, however, change where human effort is focused. In markets where speed and data volume continue to rise, the ability to analyse patterns in real time is becoming harder to achieve with rule-based systems alone.

(Photo by Markus Spiske)

See also: Mastercard’s AI payment demo points to agent-led commerce

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and co-located with other leading technology events. Click here for more information.

AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.

The post Goldman Sachs and Deutsche Bank test agentic AI for trade surveillance appeared first on AI News.

This week, Nokia and AWS presented a new network slicing system that uses AI agents to monitor network conditions and adjust resources automatically. The setup is being tested by telecom operators du in the United Arab Emirates and Orange in Europe and Africa, according to a joint announcement from Nokia.

Adaptive AI-driven networks

Network slicing lets operators create multiple virtual networks on the same physical infrastructure, each tuned for a different purpose. For example, a slice may be configured for emergency services or high-bandwidth consumer traffic. While slicing is part of the 5G standard, it has often required manual planning and fixed configurations, which limits how quickly networks can respond to changing demand.

The new system aims to close that gap by introducing AI agents that track network performance indicators like latency and congestion, and consider data like event schedules or weather conditions. Agents can then adjust network settings to keep services running to agreed performance levels, according to Nokia’s description of the pilot.

AWS said the solution combines Nokia’s slicing and automation tools with AI models delivered through Amazon Bedrock, its managed AI service platform. The companies describe the approach as “agentic AI”.

Autonomous connectivity

The interest in such systems reflects a long-standing challenge: 5G networks have delivered higher speeds and lower latency, but operators have struggled to turn those technical gains into new revenue streams. Research firm GSMA Intelligence notes many operators view network slicing as a potential source of enterprise income, though adoption has been slow due to operational complexity and uncertain demand.

If networks can adapt quickly to sudden demand, like a crowded stadium or emergency responders entering a disaster area, operators may be able to offer temporary connectivity or guaranteed service levels without manual setup.

Orange has said previously enterprise customers expect connectivity to behave more like cloud computing, where resources can scale on demand. Systems that allow automated control of network resources could help move telecom services closer to that model.

Cloud platforms and telecom network operations

The tests also highlight how cloud providers are getting involved in telecom operations. Over the past few years, some operators have moved parts of their core networks onto public cloud platforms or built cloud-based control systems. Industry analysts at Dell’Oro Group report that telecom cloud spending is rising as operators modernise networks and adopt software-driven infrastructure.

Adding AI-driven control loops on top of cloud platforms represents the next step, with AI systems monitoring conditions and applying adjustments quickly.

The technology remains in a testing phase. Nokia’s announcement described the work with Orange as demonstrations and pilots rollouts. Questions remain about how such systems can be deployed, how operators will supervise automated decisions, and how regulators will view AI control of critical communication infrastructure.

Telecom networks carry important traffic so reliability and accountability remain central concerns. Operators typically introduce automation gradually, keeping human oversight in place while validating system behaviour under real conditions.

The experiments suggest that AI is beginning to function as operational controller, adjusting physical and virtual resources in response to live events.

Enterprises that rely on private 5G networks for factories or large venues may gain access to connectivity that adjusts automatically. That could influence how businesses design applications that depend on stable, predictable network performance.

(Photo by M. Rennim)

See also: How e& is using HR to bring AI into enterprise operations

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security & Cloud Expo. Click here for more information.

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The post Nokia and AWS pilot AI automation for real-time 5G network slicing appeared first on AI News.

Ensuring operational continuity in isolated environments has become increasingly vital for businesses. Facilities lacking continuous internet access face unique constraints where external dependencies become unacceptable.

Microsoft recently expanded its capabilities to allow regulated industries and public sectors to participate independently in the digital economy. Trust in these systems stems from confidence that data remains protected, controls are enforceable, and operations proceed regardless of external conditions.

The company now offers full stack options across connected, intermittently connected, and fully disconnected modes. This architecture unifies Azure Local, Microsoft 365 Local, and Foundry Local into a single sovereign private cloud.

Bringing these elements together provides a localised experience resilient to any connectivity condition. By standardising governance across all deployments, it helps enterprises to prevent fragmented architectures.

Azure Local disconnected operations enable organisations to run vital infrastructure using familiar Azure governance and policy controls completely offline. Execution, management, and policy enforcement stay entirely within customer-operated facilities. 

This approach allows companies to maintain uninterrupted operations and keep identities protected within their established boundaries. Implementations scale from minor deployments to demanding and data-intensive workloads.

Improving resilience and AI data governance in tandem

Deploying AI in sovereign environments introduces high compute requirements. Foundry Local enables enterprises to run multimodal large models completely offline.

Utilising modern hardware from partners like NVIDIA, customers deploy AI inferencing on their own physical servers. This ensures data and application programming interfaces operate strictly within customer-controlled boundaries. Customers maintain complete authority over their hardware even as AI inferencing demands increase over time.

Gerard Hoffmann, CEO of Proximus Luxembourg, said: “The availability of Azure Local disconnected operations represents a breakthrough for organisations that need control over their data without sacrificing the power of the Microsoft Cloud.

“For Luxembourg, where digital sovereignty is not just a principle but a strategic necessity, this model offers the resilience, autonomy and trust our market expects. By combining Microsoft’s technological leadership with Proximus NXT’s sovereign cloud expertise, we are enabling our customers to innovate confidently—even in fully-disconnected mode.”

CIOs planning offline deployments must map workloads to the correct control posture based on risk, regulation, and specific mission requirements. Since disconnected environments are not one-size-fits-all, businesses can start fast with smaller deployments and expand their capabilities over time.

Implementing a disconnected private cloud with AI support answers a business requirement for highly-regulated sectors, enabling secure data governance even when external connectivity is absent.

See also: Deploying agentic finance AI for immediate business ROI

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security & Cloud Expo. Click here for more information.

AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.

The post How disconnected clouds improve AI data governance appeared first on AI News.

A recent FT Longitude survey of 200 finance leaders across the US, UK, France, and Germany showed 61 percent have deployed AI agents merely as experiments. Meanwhile, one in four executives admit they do not fully grasp what these agents look like in practice.

Advancing agentic finance AI beyond experiments

Finance departments need governed systems that combine language processing with business logic to deliver actual value.

Providers of Invoice Lifecycle Management platforms are introducing new agents designed to accelerate invoice processing and push accounts payable toward greater autonomy. Recent market solutions use generative AI, deep learning, and natural language processing to manage the entire workflow, from initial data ingestion through to final reconciliation.

These digital teammates handle task execution, allowing human employees to focus on higher-level business planning rather than replacing them entirely.

Within these ecosystems, specialised business agents provide contextual and real-time guidance regarding the next best actions for handling invoices. Data agents allow staff to query system information using natural language, easily finding answers about awaiting approvals in specific regions or identifying suppliers offering early payment discounts.

Governing autonomous finance workflows

Finance teams will only hand over tasks to agentic AI if they retain control. Finance departments require verifiable audit trails and explainable logic for every action, avoiding networks of disconnected bots.

Industry leaders note that autonomy without trust isn’t acceptable, especially in sensitive industries like finance. Platforms must ensure every AI decision is explainable, auditable, and governed through existing finance controls. This approach helps safely delegate workloads to algorithms while remaining fully compliant and protected.

To enable this trust, every action performed by an AI agent routes through a central policy engine. Before executing any task, the system passes the proposed action through specific autonomy gates that enforce the customer’s business rules, risk thresholds, and compliance requirements. This architecture ensures algorithms manage the bulk of the workload while finance personnel retain total visibility and a complete audit trail.

Building automated procurement operations

Future agentic finance AI capabilities will automate issue resolution and connect data across systems for faster decision-making.

Modern capabilities in 2026 include supplier agents designed to manage invoice disputes and payment queries. These agents will automatically telephone suppliers to explain discrepancies, summarise the conversation, and outline subsequent steps to achieve faster resolutions. Professional agents, meanwhile, will assist clerks in resolving real-time processing questions using natural language to cut manual effort and delays.

AI must operate as an integral business component rather than a bonus feature, requiring intelligent, secure, and ethical application to drive cost efficiencies and enhance operations. By centralising control and ensuring every automated decision from agentic AI passes through established compliance checks, organisations can safely elevate their finance operations to fully autonomous execution.

See also: Mastercard’s AI payment demo points to agent-led commerce

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security & Cloud Expo. Click here for more information.

AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.

The post Deploying agentic finance AI for immediate business ROI appeared first on AI News.